Terms of Service

1. About These Terms

These Terms of Service govern use of sellivio.com and the general conditions under which Sellivio markets and provides business services. A client engagement may also be governed by a proposal, statement of work, order, invoice, or separate service agreement. If a signed client agreement conflicts with these website Terms, the signed client agreement controls for that engagement.

2. Services

Sellivio provides eCommerce and digital services that may include Amazon account management, cataloging, advertising optimization, A+ Content, product imaging, training, translation, compliance coordination, FBA preparation coordination, international shipping coordination, storage coordination, sourcing and manufacturing coordination, domestic courier coordination, marketplace expansion, AI and automation, digital growth, web and app development, email marketing, social media, and print or brand creative services.

The exact services, deliverables, responsibilities, timeline, access requirements, and fees for a client are defined in the applicable proposal or agreement.

3. Client Account Ownership and Access

Clients retain ownership and control of their marketplace, advertising, website, store, payment, social, and other third-party accounts. When platform access is required, the client is responsible for granting appropriate access. Sellivio uses only the access reasonably required for the agreed work and clients may revoke access subject to the effect that revocation may have on the service.

Sellivio does not ask clients to transfer ownership of their Amazon Seller Central account or other marketplace accounts as a condition of ordinary account-management services.

4. Client Responsibilities

• Provide accurate, complete, and lawful information needed to perform the service.
• Provide timely approvals, account access, product information, brand assets, inventory information, and other materials required for the agreed work.
• Ensure products, claims, labels, listings, intellectual property, and business practices comply with applicable law and marketplace requirements.
• Pay agreed fees and approved third-party expenses according to the applicable proposal or agreement.
• Promptly notify Sellivio of material account, product, compliance, legal, security, or business changes that affect the service.

5. Amazon and Other Third-Party Platforms

Amazon and other third-party platforms control their own policies, approvals, enforcement decisions, account access, fees, algorithms, advertising systems, product requirements, and service availability. Sellivio does not control or guarantee decisions made by a third-party platform.

References to Amazon or other marketplaces describe the platforms on which Sellivio may provide services and do not imply an official partnership, sponsorship, certification, or endorsement unless Sellivio is separately authorized to make that specific statement.

6. Coordinated Third-Party Services

Some Sellivio services involve independent third parties such as carriers, freight forwarders, customs professionals, laboratories, photographers, translators, manufacturers, prep facilities, warehouses, couriers, software providers, or other specialists. Unless expressly stated otherwise, these providers are independent third parties and are responsible for the services they directly perform.

Sellivio may coordinate communication and project execution with these providers but does not represent itself as holding licenses, facilities, certifications, or professional qualifications that it does not actually hold.

7. Pricing and Payment

Sellivio primarily uses custom pricing because service scope varies by account size, marketplace coverage, catalog complexity, advertising requirements, creative volume, logistics needs, project duration, and operational workload. Pricing is confirmed before paid work begins through a proposal, order, statement of work, invoice, or service agreement.

Unless specifically included in the agreed fee, third-party expenses such as advertising spend, freight, courier charges, customs, duties, storage, FBA prep, laboratory testing, inspections, photography, printing, manufacturing, software subscriptions, taxes, and other provider charges are separate.

8. Intellectual Property

Ownership and usage rights for client-specific deliverables are determined by the applicable proposal or agreement. Each party retains ownership of materials, trademarks, methods, software, templates, processes, and intellectual property it owned before the engagement or developed independently of the engagement.

9. Portfolio and Case Studies

Sellivio does not intentionally publish confidential account data or client-identifying performance information without appropriate permission or another lawful basis. Where portfolio use is permitted, Sellivio may display approved creative work, anonymized performance examples, or approved project descriptions.

Case-study metrics are presented as examples of past account performance and must not be interpreted as guaranteed future results.

10. No Guarantee of Results

Marketplace, advertising, SEO, ranking, conversion, sales, account-health, reinstatement, compliance, logistics, and other outcomes depend on factors outside Sellivio's control. Sellivio does not guarantee sales levels, rankings, advertising results, account reinstatement, marketplace approval, product approval, compliance acceptance, delivery dates controlled by third parties, or any specific commercial result.

11. Confidentiality and Security

Sellivio treats non-public client information as confidential and uses reasonable safeguards designed to protect business and account information. Clients should use platform-native user permissions wherever available rather than sharing master credentials. Each party is responsible for protecting credentials and promptly reporting suspected unauthorized access relevant to the engagement.

12. Suspension and Termination

An engagement may be ended according to the applicable proposal or agreement. Sellivio may pause or discontinue work when required information, approvals, access, or payment are materially overdue, or when continuing the engagement would reasonably create legal, security, platform-policy, or reputational risk.

13. Limitation of Liability & Disputes

To the fullest extent permitted by applicable law, Sellivio is not responsible for indirect, incidental, special, consequential, or punitive losses arising from use of the website or from events controlled by third-party platforms, providers, carriers, marketplaces, or other independent parties. Any dispute relating to a paid client engagement will be handled according to the dispute-resolution and applicable-law provisions in the relevant agreement.

14. Contact